Contact Us


Our friendly customer service team are available to answer your questions on products, installation, maintenance and servicing.

We’d love to resolve your issues quickly so you can get on with your day. We’ll need some information from you to diagnose any faults, such as the product you have any issues with, when you purchased it, the water system your product is installed on and the specific issue you’re experiencing.

Our products come with a guarantee, so if you’re still within the guarantee period, please make sure your product is registered before you get in touch.

Our opening hours are:

Bristan Customer Service - Monday to Friday - 8.30am to 5.00pm
Bristan Sales - Monday to Friday - 8.30am to 5.00pm


IMPORTANT: If you’d like us to help you resolve an issue, let us know and we’ll get in touch with some options to resolve it as quickly as possible. Don’t forget to include the product, age, water system, the specific issue you’re experiencing and your address if we need to send you some spare parts. You can also upload a photo of your product in the “choose file” section so we can make sure we’ve got it right for you.


We are sorry but our consumer service lines are now closed until further notice.

You can contact us by emailing or complete the request a call form for us to get in touch with you.


Click here to download a map to find us.


Birch Coppice Business Park
B78 1SG

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